All Cleared

 /ui design /ux design 

Don’t get fenced in, remove your label.

Clear your criminal record, 4 months faster.

I was part of the redesign process for an amazing company which aims to help people with criminal records integrate into society. The problem was that people mostly rely on calling customer support to find out if they are eligible for the services provided and how much it costs them.

Complex questions are easy to ask now. Thank you, Mr. Onboarding!

Our solution was to provide for them an easy-to-use onboarding process to find this out by themselves without having to call us every time when they needed some information.

Legal boring
stuff, made easy.

 

The problem was that people mostly rely on calling customer support to find out if they are eligible for the services provided and how much it costs them so we decided to make the boring legal stuff more appealing.

Educate and
engage people, simultaneously.

One of the main questions we asked ourselves, was: “How do we educate and engage them?”. We discovered that by using a step by step approach and giving them hints every time they make a choice.

Seamless experience
across various devices.

Surprisingly enough, we discovered that a significative amount of people were using a tablet and PC’s so we focused on delivering a seamless experience on these devices.

Redesigned the
website the improve clarity.

Clarity of information was key for the website redesign. Having a serious amount of information to present to people was hard to organize it in such a way that felt like something easy to read and follow.

Sneak peek
behind the scenes.

 

Being a complex project and having to prioritize and organize a lot of information and interactions, iterating over the user journey was helping us a lot, also it simplified the collaboration between us allowing us to focus more on what really matters.

 

This was just an introduction. If you want to hear the whole story, please say “hello” to me.

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